PRIVACY POLICY
Last updated: 15th February 2023
Your privacy is very important to us. With the GDPR (EU) 2016/679 in effect from 25th May 2018, we have developed this Privacy Policy to provide you with information on how we collect and process your personal data when you interact with us via our websites, through emails, telephone conversations or during face to face discussions.
To discuss any privacy issues please contact us at sales@rolec-usa.com - please include "Data Privacy" in the subject line.
1). WHO ARE WE?
ROLEC Enclosures ,Inc.
Abele Business Park,
3000 Old Pond Road,
Bridgeville,
PA 15017,
USA
ROLEC Enclosures Inc. (referred to from here on as ROLEC USA) is the North American subsidiary of ROLEC Gehäuse-Systeme GmbH of Rinteln, Germany. ROLEC USA is responsible for the marketing and promotion of the ROLEC branded range of products produced by ROLEC Gehäuse-Systeme GmbH of Rinteln, Germany which manufactures a range of industrial electronics enclosures, suspension arms and accessories for the OEM industrial equipment market.
ROLEC USA is a B2B supplier. The company does not sell products to the consumer market, however, it may sell to individuals who are sole traders or consultants.
2). WHY DO WE COLLECT AND RETAIN YOUR PERSONAL DATA?
ROLEC USA collects your personal data in response to your requests, on behalf of your organisation, for one or more of the following:
1. To request a quotation
2. To request product information, catalog, datasheets etc.
3. To request a product sample for design evaluation
4. To request a product drawing
5. When you register to download drawings or 3D models of our products
6. To process an order/contract.
Or, if you are a supplier to ROLEC USA:
a. When your organisation provides ROLEC USA with a quotation for goods and services we require
b. When your organisation provides ROLEC USA with requested information regarding goods and services
c. As part of processing an order/contract with us.
Legal basis for collecting this data
It is in your and our legitimate interests for us to process the personal data which we collect so that we can enter into a contract with your organisation and / or take steps at your request to do so.
ROLEC USA does not obtain your personal data from other sources.
ROLEC USA does not process data for scientific or historical research purposes.
3). WHAT PERSONAL INFORMATION DO WE COLLECT AND RETAIN?
ROLEC USA retains only the most basic personal data required in order to process customer requests for information or as part of processing an order. Without this data we will not be able to process these requests or orders.
Data retained:
1. Title (Mr, Mrs, Ms, Dr, Prof etc.)
2. First Name
3. Last Name
4. Job function/position
5. Email address
6. Telephone No.
7. Mobile No.
For both customers and suppliers ROLEC USA does not collect or retain any special categories of personal data being data revealing: racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data or biometric data for the purpose of uniquely identifying a natural person, health or data concerning a natural person’s sex life or sexual orientation.
4). HOW LONG DO WE RETAIN YOUR DATA?
ROLEC USA has determined that in order to retain necessary records about a customer’s projects for a reasonable period, the data retention period will be 60 months (5 years) after the last recorded activity with the customer. This means that if after 5 years we have had no any further interactions with your organisation, we will delete your personal details from our records.
For ‘suppliers’ ROLEC USA will retain the personal data for the active period during which the supplier is providing ROLEC USA with goods and/or services and for 60 months (5 years) after the last recorded activity with the supplier. The data will be maintained and updated accordingly. The data will then be deleted.
If you register on our websites to download our drawings and/or 3D models your data is retained for 2 years after your last download. After that your record will be deleted, and you will have to re-register thereafter.
5). DIRECT MARKETING
In order to keep our specific customers (defined below) regularly up to date on new products and product improvements, ROLEC USA does carry out direct marketing activities such as monthly email newsletters.
We will only send you direct marketing material that we believe is relevant and of interest to you because of your previous interest, and if you meet our specific customer criteria.
We never share personal information with third party companies for direct marketing of their products.
The legal basis for direct marketing is the legitimate interest of our specific customers (as defined below).
Would we classify you as a specific customer?
ROLEC USA is a manufacturer and seller of enclosures, enclosures accessories and tuning knobs. Our customers are OEM electronics equipment manufacturers. Our specific customers are those who are involved in the specification, design, purchasing and manufacturing stages of electronics equipment where part of the design process will be to specify a suitable enclosure and/or tuning knob for the equipment. These will be electronics design engineers, electronics design consultants, chief engineers, mechanical engineers, design managers, purchasing professionals, and company owners and directors. Specific customers will have also previously shown a genuine interest in our products by making a product information request as detailed in section 2). of this policy. For example, you have requested a sample, quotation or registered to download our drawings.
You can opt-out of our direct marketing at any time by use of the “unsubscribe” process on the material. Or, if you prefer you can contact us at sales@rolec-usa.com and request to be excluded from all direct marketing materials.
Unless you expressly ask to be removed from our customer database as well, we will still retain your data in our system in order to process information requests and orders (as described in section 2). Your data will be retained in accordance with our data retention policy (as described in section 4).
6). COOKIES AND OTHER ANALYTICS TECHNOLOGIES
Websites: To help analyse how visitors navigate our websites, and compile aggregate statistics about site usage and response rates, we, with assistance from third-party analytics service providers, collect certain information when you visit our sites. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g., links) that you click. We may use cookies or other similar tools on our sites or in our email messages to assist us in collecting and analysing such information. We use this information to provide better, more relevant content on our sites, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on our sites.
If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them. However, if you use your browser settings to block all cookies (including essential cookies which enable core site functionality) you may not be able to access all or parts of our site.
Examples of the services we currently use:
1. Google Analytics
Google Analytics is used to track site statistics and user demographics, interests and behaviour on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimisation. However, OKW UK only collects aggregated analytics data that does not identify individual users. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics.
7). TRANSFERS AND PROCESSING OF YOUR DATA
1. Transfers and processing
When you make a request or register on our websites your personal data is processed by our secure servers which are subject to a processing contract. The data is then securely transferred to us. Filters remove any malicious content to ensure nothing bad enters the ROLEC USA network via email. We then process your requests in our CRM system. If you register to download our drawings and 3D models, your data is also retained and managed on our servers.
ROLEC USA is part of a global business. This privacy policy covers the USA, Canada and Mexico only. If you are located outside of the USA, Canada and Mexico, we may need to transfer your personal data to another ROLEC company or contracted representative in your country in order for them to carry out your requests and process your contracts/orders. View our sales network here: https://rolec-usa.com/en/contact/international-contacts
All ROLEC group companies and ROLEC contracted representatives in the EU are required to follow the same privacy practices as detailed in this privacy policy.
2. Automated processing and profiling
8). YOUR RIGHTS
ROLEC USA is committed to ensure you are able to exercise your rights over your personal data. To make requests in order to exercise your rights please email us at sales@rolec-usa.com - please include "Data Privacy" in the subject line.
Your rights:
1. Access to your personal data
2. To have your personal data corrected
3. To have your personal data erased in certain circumstances
4. To object to or restrict how your personal data is processed
5. To have your personal data transferred to yourself or another business in certain circumstances
6. To opt-out of direct marketing
If you wish to exercise any of your rights as listed above, please contact us at sales@rolec-usa.com - please include "Data Privacy" in the subject line and please include details of which rights you wish to exercise.
9). PRIVACY POLICY UPDATES
We may update this Privacy Policy from time to time. You can determine when this Privacy Policy was last revised by referring to the “Last updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.
Copyright © ROLEC Enclosures, Inc. 2023